- FAQ
frequently asked questions
Start with the job, not the hardware. We ask five questions: What is the application? What environment will the device work in (temperature, dust, water, vibration, hazardous area)? Which operating system and software must run? Which data capture and interfaces are required — barcode, RFID, GNSS, cellular, RS232, RJ45? And how will it be mounted or carried: handheld, vehicle dock, forklift or fixed station? Send those answers with your target market and quantity, and our engineers will shortlist two or three suitable platforms with datasheets and options for each.
Yes. Selected models support private-label programs covering logo application, model naming, packaging and labels, manuals, and selected boot-screen or software preparation. Both label-only OEM and full ODM — hardware re-configuration, structural modification and firmware-level customization — are available; the scope depends on the platform.
Yes, and we recommend it. Evaluation units let your team verify software compatibility, scanning, wireless performance, accessories and handling in the real working environment before committing to volume. Sample pricing and lead time are confirmed per model.
MOQ depends on the model and the level of customization. Standard configurations can support smaller initial orders, while deep customization — structural changes, custom firmware, dedicated tooling or full private-label programs — generally requires higher volumes. Tell us your target quantity and we will confirm the MOQ and the most cost-effective configuration for it.
Selected models support optional barcode, NFC, RFID, GNSS, cellular and industrial interfaces such as RS232, RJ45 and Pogo Pin. Availability depends on the platform and on the available space inside the enclosure, so we confirm feasibility per project after reviewing the mechanical and electrical constraints.
Yes — availability is model- and market-specific. Please tell us the destination country and the standards you need to meet (for example CE, FCC, ATEX, or carrier and radio approvals). We will confirm which certificates exist for the model, which require additional testing, and the associated cost and lead time.
Application; preferred model (or let us recommend one); required configuration and operating system; accessories and mounting; estimated quantity; branding or private-label requirements; destination market and required certifications; and expected delivery schedule.
Technical documentation, remote troubleshooting, warranty coordination, RMA handling, accessories and selected spare parts. For projects that need continuity, we also plan long-term availability and configuration consistency so you can reorder the same build later.
Ratings are published per model — we do not apply one rating across the range. Depending on the model you will see IP65, IP67 or IP68 ingress protection and drop testing to 1.2 m, together with vibration and shock testing against the applicable MIL-STD-810 method. Each product page and datasheet states the exact rating, the test method and the reported result, and test documentation is available on request.
That is what these platforms are built for. Typical models operate from -20°C to 60°C, are sealed against dust and water ingress, use sunlight-readable high-brightness displays, and are validated for vibration and repeated drops. For sub-zero work such as cold storage, confirm the configuration with us first — battery chemistry and display performance are the two variables that usually need attention. Our I10J, for example, runs cold-storage forklift operations at -20°C.
Devices use a reinforced housing and scratch-resistant tempered glass. They are designed to withstand daily abrasion, tool contact and light crushing loads in construction, mining, logistics and field-service environments, on top of their drop and vibration validation.
Warranty terms are model- and project-specific, so please confirm them on your quotation. Coverage can be structured to include accidental damage from normal field use — a common requirement for enterprise fleets — but the exact scope, duration and RMA process must be agreed in writing before the order is placed.
Devices accept 100–240 V input for worldwide use and typically ship with high-capacity batteries for long standby and offline operation. Most models provide a large battery plus a small backup battery, and several support hot-swap so a shift can continue without powering down. Where work depends on vehicle power, we supply matching vehicle docks and charging accessories.
Every unit ships with an English user manual in printed and electronic form, covering protection functions, operation in extreme conditions and battery care. On request we can also provide application-specific operation videos. All units are new and unused — we do not supply refurbished or second-hand hardware — and each batch passes factory quality inspection before shipment.