- FAQ
frequently asked questions
We recommend starting with the application, environment, operating system, required modules, interfaces and mounting method. Use our device selector or submit your project requirements for a recommendation.
Yes. Selected products support private-label options such as logo application, model naming, packaging, labels, manuals and selected software preparation.
Yes. Sample evaluation is recommended to verify software compatibility, scanning, wireless communication, accessories and operation in the actual work environment.
MOQ depends on the product and customization level. Standard configurations may support smaller initial orders, while deeper customization normally requires higher quantities.
Selected products support optional barcode, NFC, RFID, GNSS, cellular communication and industrial interfaces. Availability depends on the specific product platform.
Certification availability is model- and market-specific. Please provide the destination country and required standards before quotation.
We need the application, preferred device, required configuration, accessories, estimated quantity, branding requirements, destination market and expected delivery schedule.
Support may include technical documentation, remote troubleshooting, warranty coordination, RMA handling, accessories and selected spare parts.
All our rugged tablets, laptops and mobile phones are professionally certified with industrial-grade protection. Most models support IP67/IP68 dustproof and waterproof rating, and passed strict drop test (1.2m/1.5m anti-drop) and vibration resistance test. The devices are fully protected against dust ingress, short-term water immersion, accidental drops and daily collisions, suitable for harsh working environments.
Yes, our rugged electronic devices are designed for extreme environments. They can work normally in rainy, snowy, dusty, high-humidity and low-temperature outdoor scenarios. The high-brightness sunlight-readable screen can be clearly viewed under direct sunlight, no screen glare and invisible problems, perfectly adapting to field work, construction, exploration and outdoor office use.
The device body adopts reinforced rugged shell and anti-scratch tempered glass screen, with excellent wear resistance, compression resistance and impact resistance. It can resist daily friction, tool scratches and slight extrusion, and is fully suitable for long-term repeated use in industrial construction, mining, logistics and other high-intensity scenarios, far more durable than ordinary consumer electronics.
Different from ordinary consumer electronics, our warranty specially covers non-human malicious damage caused by daily waterproof, dustproof and anti-drop use. Normal environmental wear, accidental drop and splash damage during compliant use are included in the warranty scope, which is the biggest advantage of our rugged devices.
All rugged devices support 100V-240V global universal voltage, compatible with international power standards. Equipped with large-capacity built-in battery and low-power industrial chip, it supports long-time standby and outdoor offline use, no frequent charging needed for field work.
Yes, all devices are equipped with detailed English physical and electronic user manuals, including professional introduction of protection functions, extreme environment operation precautions and battery maintenance tutorials. We can provide customized outdoor operation guidance videos for free on request.
All our electronic products are 100% brand new, original and unused. Every product has passed strict factory quality testing before shipment. We refuse refurbished and second-hand products to ensure every customer gets high-quality items.